BIG TIME MARKETING PTY LTD (trading as Lucky's Club House) respects your privacy. This policy explains how we collect, use, store and disclose personal information when you visit luckysclubhouse.com.au, make a booking, buy tickets, contact us or otherwise interact with us.

Effective date: 14 October 2026

Information We Collect

We collect information you provide to us and some technical information when you use our website. The information we collect depends on how you interact with Lucky's Club House.

Personal Information

This may include:

·         your name and contact details, such as email address and phone number

·         booking, ticketing and transaction details, including the event or session booked and number of guests

·         information you include in an enquiry or message

·         your marketing preferences and whether you have consented to receive promotional messages

Payments are processed through Now Book It and its payment providers. We do not intend to collect or store your full payment card details. Payment and transaction information is handled in accordance with the relevant provider's processes.

Website and Technical Information

When you visit our website, technical information may be collected automatically, such as your IP address, browser and device details, pages visited, and the date and time of your visit. We may use cookies or similar technologies to operate and understand use of the website and to measure advertising.

How We Collect and Use Information

We may collect information when you:

·         submit a contact or event enquiry

·         sign up to receive marketing emails

·         make a booking or purchase tickets through Now Book It

·         contact us or interact with our website or social media

We use this information as reasonably necessary to:

·         respond to enquiries and provide customer service

·         manage bookings, ticket purchases, events and related communications

·         send marketing emails where you have consented to receive them

·         operate, maintain and improve our website and services

·         measure advertising and website performance

·         protect our business, prevent fraud and meet applicable legal obligations

Marketing Communications

You may subscribe to Lucky's Club House marketing through our website sign-up form. If you book or purchase tickets through Now Book It, we will use your email address for promotional marketing only where you have given the required consent or we otherwise have a lawful basis to send those messages. Buying a ticket alone does not automatically subscribe you to marketing.

You can unsubscribe at any time using the unsubscribe link in a marketing email or by contacting us. We will also identify ourselves in commercial messages and include a way to unsubscribe as required by applicable law.

Cookies, Meta Pixel and Analytics

We use Google Analytics 4 (GA4) to understand how visitors use our website and Meta Pixel to measure advertising and interactions with our website. These tools may collect information such as pages visited, actions taken, device and browser details, and IP address, and may share information with Google or Meta for analytics and advertising purposes. These providers may process information outside Australia and may handle information under their own privacy policies.

Third-Party Services

We use Now Book It for bookings and ticket purchases, including payment processing through its payment providers. We may also use website hosting, email, analytics and advertising providers to operate our services. These providers may process personal information on our behalf or under their own terms and privacy policies.

Where you follow a link to a third-party website or use an embedded third-party service, that service may collect information directly from you. We do not control the privacy practices of third parties, so you should review their privacy policies where appropriate.

Disclosure and Overseas Processing

We may disclose personal information to service providers that help us operate the website, manage bookings and payments, send communications, measure advertising or provide technical support. We may also disclose information where required or authorised by law. Some service providers may store or process information outside Australia.

Security and Retention

We take reasonable steps to protect personal information from misuse, interference, loss and unauthorised access, modification or disclosure. No method of electronic storage or transmission is completely secure.

We keep personal information only for as long as reasonably necessary for the purposes described in this policy, including booking administration, business records, resolving disputes and meeting legal obligations. When it is no longer needed, we will take reasonable steps to delete or de-identify it where appropriate.

Access, Correction and Privacy Complaints

You can contact us to request access to personal information we hold about you, ask us to correct it, change your marketing preferences or raise a privacy concern. We may need to verify your identity before responding.

Contact us first so we can consider and respond to your concern. If the Privacy Act 1988 (Cth) applies to the matter and you are not satisfied with our response, you may be able to complain to the Office of the Australian Information Commissioner (OAIC).

Changes to This Policy

We may update this policy from time to time to reflect changes to our services, technology or practices. The latest version will be published on our website with its effective date.

Contact Us

For privacy questions, requests or complaints, contact:

BIG TIME MARKETING PTY LTD (trading as Lucky's Club House)

Email: contact@luckysclubhouse.com.au